Refund policy

Free trial

If you cancel during your 7-day free trial, you won’t be charged anything.

Subscriptions

You can cancel your monthly or yearly plan at any time from your account. You keep access until the end of the period you paid for, and you won’t be charged again. Periods already started aren’t refunded, except where the law requires it or in the case of a billing error, which we always refund in full.

Single programs

If you bought a single program and it isn’t for you, write to us within 7 days of the purchase. If you have watched two classes or fewer, we refund the full amount.

Right of withdrawal in Colombia

Members in Colombia can exercise the right of withdrawal under Law 1480 of 2011 within 5 business days of the purchase, provided they haven’t started using the content. The refund is made to the same payment method.

How to ask for a refund

Write to arkko@gmail.com from the email on your account. We answer within two business days, and approved refunds reach your card within 5 to 10 business days, depending on your bank.