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FAQ

QUESTIONS we GET A LOT

If yours isn’t here, write to us. We answer within two business days.

Getting started

Do I need Pilates experience?

No. The first questionnaire asks your level and your plan starts from there. Beginner classes walk you through every position calmly.

What equipment do I need?

A mat is enough to start. For strength classes, a pair of dumbbells (2 to 5 kg / 5 to 10 lb works for most people). A ball and bands are optional.

How does the 7-day trial work?

You get full access for seven days. Cancel before it ends and you won’t be charged.

Classes

How long are the classes?

Between 10 and 40 minutes. Most land between 20 and 30.

What language are the classes in?

Classes are taught in Spanish with English and Spanish subtitles, and the whole platform works in both languages.

Can I watch on my TV?

Yes, from your TV’s browser or by casting your screen. Apps for iPhone, Apple Watch and Apple TV are on the way.

Payments and account

Which currency will I pay in?

In your country’s currency when we offer it (Colombian pesos, Mexican pesos, euros), and in US dollars everywhere else. You can switch it on the pricing page before you pay; after your first payment it stays fixed. Any tax that applies is shown at checkout.

How can I pay?

Credit and debit cards, Apple Pay and Google Pay.

Can I cancel any time?

Yes, from your account in two clicks. You keep access until the end of the period you paid for.

Health

Can I train while pregnant or postpartum?

Check with your doctor first. Tell us in the questionnaire and we adapt your plan and flag alternatives, but your doctor’s advice comes first. Please read the medical disclaimer.

I have a back or knee injury. Is this for me?

Often, yes, with your doctor’s or physical therapist’s go-ahead. Mark it in the questionnaire and we adapt the plan and suggest alternatives.

YOUR FIRST CLASS is TODAY

Seven days to try everything. If it’s not for you, cancel in two clicks.